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Mailgun: Intermittent API Errors

Impact: criticalStatus: resolvedStarted Resolved (3.7 h)8 updatesSource: stspg.io (opens in new tab)
Summary

Mailgun reported critical intermittent API errors affecting API, Control Panel, Email Validation and SMTP, starting 2025-05-14 18:38 UTC and resolving 2025-05-14 22:18 UTC after 3 h 40 min. Mailgun identified a routing issue in its internal service mesh and deployed a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIEmail Services - APIDeliverability Services - Email ValidationEmail ValidationEmail Services - SMTPSMTPControl PanelCustomer Tools - Control Panel

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. investigating

    We are continuing to investigate this issue.

  5. investigating

    We are continuing to investigate this issue.

  6. identified

    We identified a routing issue in our internal service mesh. We are attempting to roll out a fix.

  7. monitoring

    A fix has been deployed and we are monitoring.

  8. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mailgun profile · Recent Mailgun incidents · Markdown · JSON