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ChangesRetell AIInbound and Web call not connecting

Retell AI: Major incident: Inbound and Web call not connecting

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Inbound and Web call not connecting
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-05-22 04:34 UTC
AddedResolved time#5
Before: not present
After: 2025-05-22 04:51 UTC
AddedAffected components#6
Before: not present
After: End to End Calling - Telephony, End to End Calling - Web Call, Phone Call, Web Call
AddedUpdateidentified#7
Before: not present
After: The issue is identified and is being mitigated. A fix is rolling out.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Thursday, May 22, 2025

1 incident change

All Retell AI changesRetell AI profileMarkdownJSON