Changes / Omni Analytics / Slow response times in US Region
Omni Analytics: Major incident: Slow response times in US Region
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Slow response times in US Region
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After: major
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After: resolved
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After: 2025-04-29 16:39 UTC
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After: 2025-04-29 22:10 UTC
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After: EastUsa
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After: Users are experiencing slow responses in the US region, our team is investigating.
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After: We have mitigated the issue and are monitoring the system.
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After: We have identified the root cause of the issue and are implementing a fix.
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After: A model validation related process triggered repeated calls to an inefficient library function that exhausted memory in a subset of our US East infrastructure. A fix has been deployed that removes calls to the inefficient library function and we have validated it resolves the memory exhaustion.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Slow response times in US Region (this change) | Major incident |
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