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ChangesRetell AITelnyx Inbound Calling Down

Retell AI: Major incident: Telnyx Inbound Calling Down

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Telnyx Inbound Calling Down
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-05-15 23:53 UTC
AddedResolved time#5
Before: not present
After: 2025-05-16 01:10 UTC
AddedAffected components#6
Before: not present
After: End to End Calling - Telephony, Phone Call
AddedUpdateinvestigating#7
Before: not present
After: Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Thursday, May 15, 2025

1 incident change

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