Companies/Retell AI/Incidents

Retell AI: Telnyx Inbound Calling Down

Affected components: End to End Calling - TelephonyPhone Call

Timeline of updates

1. investigating2025-05-15 23:53 UTC

   Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.

2. resolved2025-05-16 01:10 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• May 15, 2025Major incident: Telnyx Inbound Calling Down

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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