# Retell AI: Telnyx Inbound Calling Down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-15 23:53 UTC · Resolved: 2025-05-16 01:10 UTC · Duration: 1.3 h
- Updates: 2 · Affected components: End to End Calling - Telephony, Phone Call
- [Vendor status page: https://stspg.io/f0qyznmc0x0p](https://stspg.io/f0qyznmc0x0p)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2025-05-15 23:53 UTC: Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.
- **resolved** 2025-05-16 01:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-15 23:53 UTC: [Major incident: Telnyx Inbound Calling Down](https://rewindex.com/change/ic161e83f190c64.md)


---
Canonical: https://rewindex.com/company/retell-ai/incidents/42mrs69yt11s · Markdown: https://rewindex.com/company/retell-ai/incidents/42mrs69yt11s.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/42mrs69yt11s · Generated 2026-10-19T22:31:19.812Z