# Retell AI: Major incident: Telnyx Inbound Calling Down

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-05-15 23:53 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/f0qyznmc0x0p](https://stspg.io/f0qyznmc0x0p)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before (none: first archived) → after incident\_version:682/42mrs69yt11s@e2e624b53548
- Change 1 of 1 for this incident

Incident page (full timeline): [Telnyx Inbound Calling Down](https://rewindex.com/company/retell-ai/incidents/42mrs69yt11s.md)
## What changed

**1. Added: Title**

```diff
+ Telnyx Inbound Calling Down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-15 23:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-16 01:10 UTC
```

**6. Added: Affected components**

```diff
+ End to End Calling - Telephony, Phone Call
```

**7. Added: Update** (investigating) · 2025-05-15 23:53 UTC

```diff
+ Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.
```

**8. Added: Update** (resolved) · 2025-05-16 01:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-15 23:53 UTC | Major incident: Telnyx Inbound Calling Down (this change) | major |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic161e83f190c64 · Markdown: https://rewindex.com/change/ic161e83f190c64.md · JSON: https://rewindex.com/api/v1/changes/ic161e83f190c64 · Generated 2026-10-19T23:13:13.006Z