Changes / Confluence / Smart Answers in Search and AI Definitions outage for Atlassian Intelligence customers
Confluence: Major incident: Smart Answers in Search and AI Definitions outage for Atlassian Intelligence customers
Summary
Confluence’s major outage affected Smart Answers in Search and AI Definitions for all Confluence Cloud Atlassian Intelligence customers; Rovo was unaffected. Tracked from 2025-05-06 01:11 UTC until resolution at 2025-05-06 05:55 UTC (4 h 44 min), it was fixed via rollout; the vendor reported actual impact from 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Smart Answers in Search and AI Definitions outage for Atlassian Intelligence customers
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After: major
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After: resolved
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After: 2025-05-06 01:11 UTC
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After: 2025-05-06 05:55 UTC
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After: Search
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After: We are investigating reports of intermittent errors for Atlassian Intelligence Confluence Cloud customers. We have identified the root cause and are preparing a hotfix
Before: not present
After: We have identified the root cause of the intermittent errors for Smart Answers and AI definitions in Confluence Cloud Atlassian Intelligence customers are progressively rollout out a fix to customers, with a fix expected to reach all customers over the next 2 hours. We are monitoring closely to confirm all errors have resolved.
Before: not present
After: Between 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC, we experienced an outage in Smart Answers in search and AI definitions for all Confluence Cloud Atlassian Intelligence customers. Rovo experiences were not impacted. The issue has been resolved and the service is operating normally.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Smart Answers in Search and AI Definitions outage for Atlassian Intelligence customers (this change) Confluence’s major outage affected Smart Answers in Search and AI Definitions for all Confluence Cloud Atlassian Intelligence customers; Rovo was unaffected. Tracked from 2025-05-06 01:11 UTC until resolution at 2025-05-06 05:55 UTC (4 h 44 min), it was fixed via rollout; the vendor reported actual impact from 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC. | Major incident |
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