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Confluence: Smart Answers in Search and AI Definitions outage for Atlassian Intelligence customers

Impact: majorStatus: resolvedStarted Resolved (4.7 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Confluence’s major outage affected Smart Answers in Search and AI Definitions for all Confluence Cloud Atlassian Intelligence customers; Rovo was unaffected. Tracked from 2025-05-06 01:11 UTC until resolution at 2025-05-06 05:55 UTC (4 h 44 min), it was fixed via rollout; the vendor reported actual impact from 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Search

Timeline of updates

  1. identified

    We are investigating reports of intermittent errors for Atlassian Intelligence Confluence Cloud customers. We have identified the root cause and are preparing a hotfix

  2. monitoring

    We have identified the root cause of the intermittent errors for Smart Answers and AI definitions in Confluence Cloud Atlassian Intelligence customers are progressively rollout out a fix to customers, with a fix expected to reach all customers over the next 2 hours. We are monitoring closely to confirm all errors have resolved.

  3. resolved

    Between 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC, we experienced an outage in Smart Answers in search and AI definitions for all Confluence Cloud Atlassian Intelligence customers. Rovo experiences were not impacted. The issue has been resolved and the service is operating normally.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON