What vendors changed

MapboxAWS system-wide outage impacting Mapbox traffic and ETAsEvent

Mapbox reported a critical outage affecting live traffic, live incidents and ETAs through its API and Navigation - API, citing instability in AWS core services. It started at 2024-07-30 23:07 UTC and was resolved at 2024-07-31 12:17 UTC, lasting 13 h 9 min; Mapbox reported traffic services fully operational before resolution.

MapboxIncreased Vector Tile errorsEvent

Mapbox reported a major incident affecting the live traffic vector tile service, with increased error responses and service disruptions starting 2024-07-30 23:02 UTC. It lasted 7 h 38 min and was resolved at 2024-07-31 06:41 UTC after several fixes; Vector Tiles API error rates subsided and service was fully operational.

TypeformTypeform Follow-Ups - Unavailable - Follow-Up emails are not received.

Typeform reported a major Follow-Ups outage starting 2024-07-30 18:10 UTC, delaying Respondent and Self Follow-Up emails. Resolved at 2024-07-30 19:53 UTC after 1 h 42 min, the incident ended with a fix implemented, delayed messages delivered, and new Follow-Up messages delivering as expected.

SSpeechmaticsBatch SaaS and Portal - Partial Outage

MMailjetLogin issues with Mailjet Application

SSpeechmaticsRT SaaS - Partial Outage

TrelloIssue with search and moving cards for some users

Some Trello.com customers experienced intermittent errors moving cards between boards or searching for cards. Trello rated the outage major; it started at 2024-07-25 19:31 UTC and was resolved at 2024-07-25 20:27 UTC, lasting 56 min. Trello confirmed normal operation but did not specify the cause or fix.

PulumiPulumi Copilot outage

Pulumi Copilot experienced a partial outage with major impact due to connectivity issues with Microsoft Azure. It started at 2024-07-22 23:57 UTC and was resolved at 2024-07-23 00:30 UTC, lasting 33 min.

FigmaService disruption

Figma reported a major partial availability disruption affecting APIs & Web Application, AWS Infrastructure, Real-time collaboration server, and REST API. The incident record started at 2024-07-22 13:58 UTC and was resolved at 2024-07-22 14:58 UTC (computed duration: 59 min); Figma reported actual availability issues from 13:38 to 13:48 UTC and said it had addressed the root cause.

CockroachDBCockroachDB Unavailable in Azure Central US

CockroachDB reported a major outage affecting CockroachDB Advanced and CockroachDB Dedicated clusters with nodes in Azure Central US, which may have been unavailable starting 2024-07-18 23:20 UTC. The incident lasted 15 h 49 min and was resolved at 2024-07-19 15:09 UTC, after CockroachDB verified all Azure clusters were operational and backup jobs had completed.

CockroachDBDedicated Cluster Operations Errors

CockroachDB reported a major outage preventing Dedicated cluster creation and edits and potentially affecting Cloud Console pages connecting to Serverless and Dedicated clusters; SQL connections worked normally. Starting 2024-07-18 01:56 UTC, it lasted 12 h 49 min and was resolved at 2024-07-18 14:45 UTC after the vendor addressed an unspecified underlying cause.

CCriblSearches terminated prematurely

AirtableAirtable unavailable for some users

Airtable reported a major outage preventing some users from accessing Airtable, starting at 2024-07-15 23:34 UTC and resolved at 2024-07-16 00:49 UTC, with a reported duration of 1 h 14 min. A fix was implemented by 07-16 00:08 UTC; Airtable confirmed services were functioning normally at resolution.

CodecovUploads are failing

Uploads were failing on Codecov Backend in an incident rated critical, starting at 2024-07-15 13:45 UTC and resolved at 2024-07-15 13:56 UTC after 11 min. Codecov did not state a cause or fix.

RRudderStackIntercom destination got affected for all customer tiers.

RudderStack reported a major Intercom destination outage affecting all customer tiers across EU and US data processing pipelines. Intercom’s WAF blocked requests with the User-Agent header set to RudderLabs. The incident started at 2024-07-15 12:23 UTC and was resolved at 2024-07-15 13:54 UTC, lasting 1 h 31 min; RudderStack reported the issue fixed.

SSpeechmaticsBatch transcription will speech capabilities impacted

LLightning AIStudios not starting

AAblyPlanned maintenance for ably.com and control.ably.net

Ably reported major-impact planned maintenance that made ably.com and control.ably.net unavailable; the realtime system was unaffected. The recorded start is 2024-07-09 10:23 UTC, but resolution is dated 2024-03-19 08:00 UTC; computed duration is unknown, while Ably’s update states maintenance lasted 30 minutes.

CCourierRendering Errors for Email Templates

PostmanPostman Login is impacted

Postman reported a major incident affecting Postman Login and US - Postman Login, starting at 2024-07-04 03:03 UTC and resolved at 2024-07-04 03:57 UTC; the computed duration was 53 min. A fix was implemented at 03:43 UTC, but no cause or fix details were provided.

OpsgenieSome products are hard down

Opsgenie reported a major outage affecting alert and incident flows, notification delivery in EU and US, and its public website. The incident ran from 2024-07-03 20:51 UTC to 2024-07-04 00:36 UTC (3 h 45 min); reported downtime was between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC. Opsgenie mitigated the problem and restored service.

Jupyter (Anaconda)Blank pages for anaconda.cloud

Some users saw blank pages when rejecting cookies, affecting AI Platform Application - anaconda.com/app and Anaconda.cloud - Anaconda.cloud Frontend Website. Jupyter (Anaconda) rated the incident major; it ran from 2024-07-03 13:15 UTC to 2024-07-03 14:29 UTC, lasting 1 h 14 min. The vendor marked it resolved and said monitoring would continue.

JFrogJFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions

JFrog Xray experienced a major intermittent outage affecting a subset of customers in AWS US East1 (N. Virginia) and Europe - Central1 (Frankfurt). It started at 2024-07-03 12:25 UTC and was resolved at 2024-07-03 13:33 UTC, lasting 1 h 8 min; JFrog reported implementing a fix.

AsanaAsana unreachable for some users

Asana reported a major outage starting 2024-07-01 22:30 UTC that prevented some users from connecting; the recorded duration is 0 min. Its postmortem attributes the outage to an invalid configuration affecting approximately 18% of customers in its US datacenter, with resolution delayed by an unrelated infrastructure configuration management tooling issue. Asana said the issue was fixed.

CCourierAWS serviceUnavailable Outage

TypeformTypeform Platform - Users are unable to load forms

Typeform reported a major outage affecting users opening or loading forms, starting 2024-06-25 11:45 UTC and resolved at 2024-06-25 12:23 UTC, lasting 37 min. A fix was implemented; Typeform said it would investigate the cause and prevention.

QuickBooks OnlineSome QuickBooks Online customers are unable to login

Some QuickBooks Online customers could not log in during a major-impact incident listing QuickBooks Online and QuickBooks Self-Employed components in Canada, the United Kingdom and the United States. It started at 2024-06-24 13:10 UTC and was resolved at 2024-06-24 14:04 UTC, lasting 54 min; no cause or specific fix was stated.

CCensusSync runs failing

A subset of Census Sync Engine runs failed in a major-impact incident starting 2024-06-22 13:29 UTC and lasting 14 min, resolved at 2024-06-22 13:43 UTC. Census identified a storage issue affecting a core database and applied a fix, after which error rates decreased.

LLogRocketIngestion Instability

LogRocket reported a major outage affecting Session Collection ingestion endpoints from 2024-06-21 15:00 UTC to 2024-06-21 18:22 UTC, lasting 3 h 22 min. Ingestion stabilized while a backlog remained; the backlog had fully recovered by resolution.

FFireboltIncident Impacting Engine Start and Ingest Process

Firebolt reported a major outage preventing engines from starting and impacting ingestion, from 2024-06-21 06:42 UTC to 2024-06-21 09:36 UTC (2 h 54 min). Engineering identified and resolved the issue, but no cause or specific fix was stated.

TrelloIntermittent error accessing content

Trello.com experienced a major incident with intermittent content-access errors affecting some Atlassian Cloud customers, starting 2024-06-21 00:18 UTC and lasting 2 h 29 min, until resolution at 2024-06-21 02:47 UTC. The vendor said it identified the root cause, mitigated the problem, and restored normal service.

PulumiPulumi Deployments Outage

Pulumi reported a major Deployments outage starting 2024-06-20 22:33 UTC: deployments using DockerHub-hosted images, including the default pulumi/pulumi image, failed due to a DockerHub outage. The incident was resolved at 2024-06-20 22:42 UTC, with a reported duration of 8 min.

HHexIntermittent 502s when accessing Hex

Hex reported major intermittent 502 errors affecting access to Main site and Single tenant stacks, starting 2024-06-20 19:18 UTC and resolved at 2024-06-20 20:32 UTC after 1 h 14 min. Hex said it was following a Cloudflare incident involving intermittent connectivity issues; no specific fix was stated.

TypeformTypeform Follow ups - Form notifications not being delivered

Typeform reported a major outage affecting Email Follow-ups: configured form notifications were not being delivered from 2024-06-20 18:20 UTC until resolution at 2024-06-21 19:37 UTC, lasting 25 h 16 min. A fix was implemented, pending notifications were delivered, and new form entry notifications were reported working during recovery.

DDropbox SignPartial Dropbox Sign Site Outage

Dropbox Sign reported a major partial site outage affecting API callbacks, document delivery, signature requests, signing, Dropbox Forms, and fax services. It started at 2024-06-17 23:17 UTC and was resolved at 2024-06-17 23:37 UTC, lasting 20 min; no cause or fix was stated.

LLightdashEmail not sending

Lightdash reported a major email outage affecting Lightdash Cloud (EU) and Lightdash Cloud (US), including signup verification and password resets, starting 2024-06-17 19:03 UTC and lasting 10 h 7 min. Lightdash attributed it to its email provider’s outage; emails were processing again at 06-17 20:50 UTC, and the incident was resolved at 2024-06-18 05:10 UTC.

AsanaElevated error rates

A major Asana outage left a majority of users unable to access Asana, affecting API and App components in Australia, EU, Japan and US. It ran from 2024-06-17 16:44 UTC to 2024-06-17 19:49 UTC (3 h 4 min). Asana attributed failures to load balancer resource saturation under high traffic; a fix was implemented at 06-17 16:52 UTC.

IimgixElevated rendering errors

npmFailures publishing, deprecating, and installing packages

GGrainRecorder scaling issues

Grain Recorder had a major degradation starting 2024-06-07 15:24 UTC, lasting 2 h 53 min until resolution at 2024-06-07 18:17 UTC. Recorder service scaling issues caused some bots to fail to join calls in a timely manner; Grain deployed a fix and reported no further issues.

LLightstep (ServiceNow Cloud Observability)Degraded spans queries

PusherStats collection experiencing an interruption

Pusher reported a critical interruption in Channels Stats Integrations: stats collection stopped at 2024-06-05 21:01 UTC, leaving customers without stats collection for 1 h 38 min. The vendor reported a fix at 2024-06-05 22:23 UTC and resolved the incident at 2024-06-05 22:39 UTC; no cause was stated.

PyPI (Python Infrastructure)Outage in python.org and us.pycon.org

NNordLayerElevated levels of connection issues

NordLayer reported major connectivity issues affecting Dedicated Servers, Private Gateways (Servers with dedicated IPs), Shared Gateways and Shared Servers, starting 2024-06-05 14:30 UTC. The incident lasted 22 h 42 min and was marked resolved at 2024-06-06 13:12 UTC, with a few isolated connectivity cases still being handled separately.

OpsgenieError responses across multiple Cloud products

Opsgenie reported a major outage affecting Cloud access, including EU and US mobile/web applications and signup, login and authorization. Recorded from 2024-06-03 23:11 UTC to 2024-06-04 00:32 UTC (1 h 21 min), it was resolved. The postmortem cites an infrastructure API Gateway change; its impact window differs from the recorded timestamps.

DagsterDagster Cloud UI Unavailable

Dagster Cloud UI was unavailable in a critical-impact incident starting 2024-06-03 21:56 UTC and resolved at 2024-06-03 22:01 UTC, with a reported duration of 4 min. Dagster attributed the loss of UI access to a load balancer configuration change and rolled it back.

CCensusBrief downtime for unscheduled database maintenance

Census reported a major outage affecting the Census Sync Management UI and Sync Engine during unscheduled emergency maintenance of a primary database. Users could see UI and API downtime; failed syncs would be automatically retried. The incident started at 2024-06-03 19:37 UTC and was resolved at 2024-06-03 19:42 UTC, with a reported duration of 4 min.

npmIntermittent failures installing scoped packages

HotjarSome session data not being ingested

Hotjar reported a critical degradation in which some session data was not being ingested, affecting session capture. It started at 2024-06-03 17:24 UTC and was resolved at 2024-06-05 09:22 UTC, lasting 39 h 57 min. Engineers deployed temporary session-capture changes and restored ingestion to regular levels while working with their cloud provider; no root cause was stated.

MMailjetLatency and login issues with Mailjet Application