Changes / Census / Sync runs failing
Census: Major incident: Sync runs failing
Summary
A subset of Census Sync Engine runs failed in a major-impact incident starting 2024-06-22 13:29 UTC and lasting 14 min, resolved at 2024-06-22 13:43 UTC. Census identified a storage issue affecting a core database and applied a fix, after which error rates decreased.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Sync runs failing
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-06-22 13:29 UTC
Before: not present
After: 2024-06-22 13:43 UTC
Before: not present
After: Sync Engine
Before: not present
After: A subset of sync runs are failing due to an infrastructure issue. We are investigating
Before: not present
After: We have identified a storage issue affecting a core database and applied a fix - error rates are decreasing
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Sync runs failing (this change) A subset of Census Sync Engine runs failed in a major-impact incident starting 2024-06-22 13:29 UTC and lasting 14 min, resolved at 2024-06-22 13:43 UTC. Census identified a storage issue affecting a core database and applied a fix, after which error rates decreased. | Major incident |