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Census: Sync runs failing

Impact: majorStatus: resolvedStarted Resolved (14 min)3 updatesSource: stspg.io (opens in new tab)
Summary

A subset of Census Sync Engine runs failed in a major-impact incident starting 2024-06-22 13:29 UTC and lasting 14 min, resolved at 2024-06-22 13:43 UTC. Census identified a storage issue affecting a core database and applied a fix, after which error rates decreased.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sync Engine

Timeline of updates

  1. investigating

    A subset of sync runs are failing due to an infrastructure issue. We are investigating

  2. monitoring

    We have identified a storage issue affecting a core database and applied a fix - error rates are decreasing

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON