# Census: Sync runs failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-22 13:29 UTC · Resolved: 2024-06-22 13:43 UTC · Duration: 14 min
- Updates: 3 · Affected components: Sync Engine
- [Vendor status page: https://stspg.io/gvrj22hm6bh9](https://stspg.io/gvrj22hm6bh9)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

A subset of Census Sync Engine runs failed in a major-impact incident starting 2024-06-22 13:29 UTC and lasting 14 min, resolved at 2024-06-22 13:43 UTC. Census identified a storage issue affecting a core database and applied a fix, after which error rates decreased. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-06-22 13:29 UTC: A subset of sync runs are failing due to an infrastructure issue. We are investigating
- **monitoring** 2024-06-22 13:38 UTC: We have identified a storage issue affecting a core database and applied a fix - error rates are decreasing
- **resolved** 2024-06-22 13:43 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-06-22 13:29 UTC: [Major incident: Sync runs failing](https://rewindex.com/change/i05c68dc1e2bbad.md)


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Canonical: https://rewindex.com/company/census/incidents/2vdb527wd6rw · Markdown: https://rewindex.com/company/census/incidents/2vdb527wd6rw.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/2vdb527wd6rw · Generated 2026-10-18T09:38:41.326Z