# Census: Major incident: Sync runs failing

**Summary:** A subset of Census Sync Engine runs failed in a major-impact incident starting 2024-06-22 13:29 UTC and lasting 14 min, resolved at 2024-06-22 13:43 UTC. Census identified a storage issue affecting a core database and applied a fix, after which error rates decreased. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-06-22 13:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gvrj22hm6bh9](https://stspg.io/gvrj22hm6bh9)
- [Company: Census](https://rewindex.com/company/census.md)
- Versions: before (none: first archived) → after incident\_version:136/2vdb527wd6rw@c5a1308beb84
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Sync runs failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-22 13:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-22 13:43 UTC
```

**6. Added: Affected components**

```diff
+ Sync Engine
```

**7. Added: Update** (investigating) · 2024-06-22 13:29 UTC

```diff
+ A subset of sync runs are failing due to an infrastructure issue. We are investigating
```

**8. Added: Update** (monitoring) · 2024-06-22 13:38 UTC

```diff
+ We have identified a storage issue affecting a core database and applied a fix - error rates are decreasing
```

**9. Added: Update** (resolved) · 2024-06-22 13:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-22 13:29 UTC | Major incident: Sync runs failing (this change) | outage |

All Census changes: [timeline](https://rewindex.com/company/census/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i05c68dc1e2bbad · Markdown: https://rewindex.com/change/i05c68dc1e2bbad.md · JSON: https://rewindex.com/api/v1/changes/i05c68dc1e2bbad · Generated 2026-10-18T02:54:44.518Z