Changes / Typeform / Typeform Follow ups - Form notifications not being delivered
Typeform: Major incident: Typeform Follow ups - Form notifications not being delivered
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Typeform Follow ups - Form notifications not being delivered
Before: not present
After: major
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After: resolved
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After: 2024-06-20 18:20 UTC
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After: 2024-06-21 19:37 UTC
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After: Builder / Create UI - Email Follow-ups, Email Follow-ups
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After: We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority.
Next update in ~30 minutes or as soon as it's available.
REF: ZD 773912 | TU-14927
Before: not present
After: We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority.
Next update, as soon as it's available.
REF: ZD 773912 | TU-14927
Before: not present
After: We are glad to inform you that the fix has been implemented and the issue with form follow ups has been mitigated.
We will keep monitoring this issue in the next several hours before the pending form notifications are resumed for delivery.
New form entry notifications are working as expected and are not impacted.
Next update, as soon as it's available.
REF: ZD 773912 | TU-14927
Before: not present
After: We are glad to inform you that the fix has been implemented and the issue with form follow-ups has been mitigated.
As of now, we are delivering unsent email notifications (Follow-Up messages) to their recipients. This process can take 3 to 4 hours.
New form entry notifications are working as expected and are not impacted.
Next update as soon as it's available.
Before: not present
After: We are glad to inform you that the pending notifications have been delivered and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Typeform Follow ups - Form notifications not being delivered (this change) | Major incident |