Companies / Typeform / incidents

Typeform: Typeform Follow ups - Form notifications not being delivered

Impact: majorStatus: resolvedStarted Resolved (25 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Typeform reported a major outage affecting Email Follow-ups: configured form notifications were not being delivered from 2024-06-20 18:20 UTC until resolution at 2024-06-21 19:37 UTC, lasting 25 h 16 min. A fix was implemented, pending notifications were delivered, and new form entry notifications were reported working during recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Builder / Create UI - Email Follow-upsEmail Follow-ups

Timeline of updates

  1. identified

    We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 773912 | TU-14927

  2. identified

    We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority. Next update, as soon as it's available. REF: ZD 773912 | TU-14927

  3. monitoring

    We are glad to inform you that the fix has been implemented and the issue with form follow ups has been mitigated. We will keep monitoring this issue in the next several hours before the pending form notifications are resumed for delivery. New form entry notifications are working as expected and are not impacted. Next update, as soon as it's available. REF: ZD 773912 | TU-14927

  4. monitoring

    We are glad to inform you that the fix has been implemented and the issue with form follow-ups has been mitigated. As of now, we are delivering unsent email notifications (Follow-Up messages) to their recipients. This process can take 3 to 4 hours. New form entry notifications are working as expected and are not impacted. Next update as soon as it's available.

  5. resolved

    We are glad to inform you that the pending notifications have been delivered and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Typeform profile · Recent Typeform incidents · Markdown · JSON