Changes / Mapbox / Increased Vector Tile errors
Mapbox: Major incident: Increased Vector Tile errors
Summary
Mapbox reported a major incident affecting the live traffic vector tile service, with increased error responses and service disruptions starting 2024-07-30 23:02 UTC. It lasted 7 h 38 min and was resolved at 2024-07-31 06:41 UTC after several fixes; Vector Tiles API error rates subsided and service was fully operational.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Increased Vector Tile errors
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After: major
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After: resolved
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After: 2024-07-30 23:02 UTC
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After: 2024-07-31 06:41 UTC
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After: API, Maps - API
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After: We are currently investigating an increase in error responses from the live traffic vector tile service.
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After: We have taken measures to reduce the impact and continue to monitor the incident.
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After: We are continuing to work on a fix for the issue.
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After: We are continuing to work towards a fix for the issue.
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After: We are working to address service disruptions caused by the ongoing issue.
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After: We have implemented several fixes and are starting to see recovery in the Vector Tiles API. We will continue to monitor the service as it returns to full health.
Before: not present
After: The Vector Tiles API error rates have subsided and the service is fully operational.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased Vector Tile errors (this change) Mapbox reported a major incident affecting the live traffic vector tile service, with increased error responses and service disruptions starting 2024-07-30 23:02 UTC. It lasted 7 h 38 min and was resolved at 2024-07-31 06:41 UTC after several fixes; Vector Tiles API error rates subsided and service was fully operational. | Major incident |