Mapbox: Increased Vector Tile errors

Impact: majorStatus: resolvedStarted 2024-07-30 23:02 UTCResolved 2024-07-31 06:41 UTC (7.7 h)7 updatesSource: stspg.io

Summary

Mapbox reported a major incident affecting the live traffic vector tile service, with increased error responses and service disruptions starting 2024-07-30 23:02 UTC. It lasted 7 h 38 min and was resolved at 2024-07-31 06:41 UTC after several fixes; Vector Tiles API error rates subsided and service was fully operational.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIMaps - API

Timeline of updates

investigating2024-07-30 23:02 UTC
We are currently investigating an increase in error responses from the live traffic vector tile service.
identified2024-07-30 23:59 UTC
We have taken measures to reduce the impact and continue to monitor the incident.
identified2024-07-31 01:28 UTC
We are continuing to work on a fix for the issue.
identified2024-07-31 02:30 UTC
We are continuing to work towards a fix for the issue.
identified2024-07-31 03:35 UTC
We are working to address service disruptions caused by the ongoing issue.
monitoring2024-07-31 05:49 UTC
We have implemented several fixes and are starting to see recovery in the Vector Tiles API. We will continue to monitor the service as it returns to full health.
resolved2024-07-31 06:41 UTC
The Vector Tiles API error rates have subsided and the service is fully operational.

Rewindex changes for this incident

Major incident: Increased Vector Tile errors 2024-07-30 23:02 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mapbox profile · Recent Mapbox incidents · Markdown · JSON