# Mapbox: Major incident: Increased Vector Tile errors

**Summary:** Mapbox reported a major incident affecting the live traffic vector tile service, with increased error responses and service disruptions starting 2024-07-30 23:02 UTC. It lasted 7 h 38 min and was resolved at 2024-07-31 06:41 UTC after several fixes; Vector Tiles API error rates subsided and service was fully operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-07-30 23:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8syvrzkxrnjr](https://stspg.io/8syvrzkxrnjr)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)
- Versions: before (none: first archived) → after incident\_version:196/k6js9h0bfwgd@e8e2a9ff593a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased Vector Tile errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-30 23:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-31 06:41 UTC
```

**6. Added: Affected components**

```diff
+ API, Maps - API
```

**7. Added: Update** (investigating) · 2024-07-30 23:02 UTC

```diff
+ We are currently investigating an increase in error responses from the live traffic vector tile service.
```

**8. Added: Update** (identified) · 2024-07-30 23:59 UTC

```diff
+ We have taken measures to reduce the impact and continue to monitor the incident.
```

**9. Added: Update** (identified) · 2024-07-31 01:28 UTC

```diff
+ We are continuing to work on a fix for the issue.
```

**10. Added: Update** (identified) · 2024-07-31 02:30 UTC

```diff
+ We are continuing to work towards a fix for the issue.
```

**11. Added: Update** (identified) · 2024-07-31 03:35 UTC

```diff
+ We are working to address service disruptions caused by the ongoing issue.
```

**12. Added: Update** (monitoring) · 2024-07-31 05:49 UTC

```diff
+ We have implemented several fixes and are starting to see recovery in the Vector Tiles API. We will continue to monitor the service as it returns to full health.
```

**13. Added: Update** (resolved) · 2024-07-31 06:41 UTC

```diff
+ The Vector Tiles API error rates have subsided and the service is fully operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-30 23:02 UTC | Major incident: Increased Vector Tile errors (this change) | outage |

All Mapbox changes: [timeline](https://rewindex.com/company/mapbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id343f92c7b8461 · Markdown: https://rewindex.com/change/id343f92c7b8461.md · JSON: https://rewindex.com/api/v1/changes/id343f92c7b8461 · Generated 2026-10-18T03:32:07.238Z