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ChangesCourierRendering Errors for Email Templates

Courier: Major incident: Rendering Errors for Email Templates

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Rendering Errors for Email Templates
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-07-09 03:00 UTC
AddedResolved time#5
Before: not present
After: 2024-07-09 03:00 UTC
AddedUpdateresolved#6
Before: not present
After: When URLs were present with click tracking, the team identified an issue with templates failing on the render step in the message lifecycle. The team has since identified the issue and rolled out a fix that addresses this rendering error and templates should be rendering properly.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, July 9, 2024

1 incident change

All Courier changesCourier profileMarkdownJSON