# Courier: Major incident: Rendering Errors for Email Templates

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-07-09 03:00 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/2sh0wjvm95th](https://stspg.io/2sh0wjvm95th)
- [Company: Courier](https://rewindex.com/company/courier.md)
- Versions: before (none: first archived) → after incident\_version:730/snblhn5b463x@87adb4584f0e
- Change 1 of 1 for this incident

Incident page (full timeline): [Rendering Errors for Email Templates](https://rewindex.com/company/courier/incidents/snblhn5b463x.md)
## What changed

**1. Added: Title**

```diff
+ Rendering Errors for Email Templates
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-09 03:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-09 03:00 UTC
```

**6. Added: Update** (resolved) · 2024-07-09 03:00 UTC

```diff
+ When URLs were present with click tracking, the team identified an issue with templates failing on the render step in the message lifecycle. The team has since identified the issue and rolled out a fix that addresses this rendering error and templates should be rendering properly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-09 03:00 UTC | Major incident: Rendering Errors for Email Templates (this change) | major |

All Courier changes: [timeline](https://rewindex.com/company/courier/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic7171e0bd12bd6 · Markdown: https://rewindex.com/change/ic7171e0bd12bd6.md · JSON: https://rewindex.com/api/v1/changes/ic7171e0bd12bd6 · Generated 2026-10-20T00:48:43.343Z