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ChangesSpeechmaticsRT SaaS - Partial Outage

Speechmatics: Major incident: RT SaaS - Partial Outage

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Speechmatics removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: RT SaaS - Partial Outage
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-07-30 08:43 UTC
AddedResolved time#5
Before: not present
After: 2024-07-29 15:00 UTC
AddedUpdateresolved#6
Before: not present
After: We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing `punctuation_overrides` in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, July 30, 2024

1 incident change

All Speechmatics changesSpeechmatics profileMarkdownJSON