# Speechmatics: Major incident: RT SaaS - Partial Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-07-30 08:43 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/wrzs0c07hcld](https://stspg.io/wrzs0c07hcld)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/mw99ww8ll17t@738c21776d32
- Change 1 of 1 for this incident

Incident page (full timeline): [RT SaaS - Partial Outage](https://rewindex.com/company/speechmatics/incidents/mw99ww8ll17t.md)
## What changed

**1. Added: Title**

```diff
+ RT SaaS - Partial Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-30 08:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-29 15:00 UTC
```

**6. Added: Update** (resolved) · 2024-07-29 15:00 UTC

```diff
+ We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing ʹpunctuation_overridesʹ in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-30 08:43 UTC | Major incident: RT SaaS - Partial Outage (this change) | major |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if1c64dfba8f1ae · Markdown: https://rewindex.com/change/if1c64dfba8f1ae.md · JSON: https://rewindex.com/api/v1/changes/if1c64dfba8f1ae · Generated 2026-10-19T21:43:55.348Z