Changes / Typeform / Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.
Typeform: Major incident: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.
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After: major
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After: resolved
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After: 2024-07-30 18:10 UTC
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After: 2024-07-30 19:53 UTC
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After: Builder / Create UI - Email Follow-ups, Email Follow-ups
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After: We have identified an interruption impacting our Follow-Ups. Users expecting to receive Respondent or Self Follow-Up notifications may be impacted. We are working on a resolution with high priority.
Next update in ~30 minutes or as soon as it's available.
REF: ZD 782867 | TYP-TU-16708
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After: We are working on resolving the issue impacting our Follow-Up notifications with high priority.
We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
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After: We are working on resolving the issue impacting our Follow-Up notifications with high priority.
We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
Before: not present
After: We are glad to inform you that the fix has been implemented and the incident is resolved. Respondent and Self Follow-Up emails were delayed temporarily and these messages have now been delivered.
New Follow-Up messages are being delivered as expected.
We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received. (this change) | Major incident |