# Typeform: Major incident: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.

**Summary:** Typeform reported a major Follow-Ups outage starting 2024-07-30 18:10 UTC, delaying Respondent and Self Follow-Up emails. Resolved at 2024-07-30 19:53 UTC after 1 h 42 min, the incident ended with a fix implemented, delayed messages delivered, and new Follow-Up messages delivering as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-07-30 18:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2dkdnw5x2rpx](https://stspg.io/2dkdnw5x2rpx)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/mvl1m07svqv2@c5f624caedb0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-30 18:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-30 19:53 UTC
```

**6. Added: Affected components**

```diff
+ Builder / Create UI - Email Follow-ups, Email Follow-ups
```

**7. Added: Update** (identified) · 2024-07-30 18:10 UTC

```diff
+ We have identified an interruption impacting our Follow-Ups. Users expecting to receive Respondent or Self Follow-Up notifications may be impacted. We are working on a resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 782867 | TYP-TU-16708
```

**8. Added: Update** (identified) · 2024-07-30 18:47 UTC

```diff
+ We are working on resolving the issue impacting our Follow-Up notifications with high priority.  We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
```

**9. Added: Update** (identified) · 2024-07-30 19:29 UTC

```diff
+ We are working on resolving the issue impacting our Follow-Up notifications with high priority.  We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
```

**10. Added: Update** (resolved) · 2024-07-30 19:53 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident is resolved. Respondent and Self Follow-Up emails were delayed temporarily and these messages have now been delivered.  New Follow-Up messages are being delivered as expected.  We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-30 18:10 UTC | Major incident: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received. (this change) | outage |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i81ba1423445d61 · Markdown: https://rewindex.com/change/i81ba1423445d61.md · JSON: https://rewindex.com/api/v1/changes/i81ba1423445d61 · Generated 2026-10-18T02:31:45.165Z