Companies / Typeform / incidents
Typeform: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.
Typeform reported a major Follow-Ups outage starting 2024-07-30 18:10 UTC, delaying Respondent and Self Follow-Up emails. Resolved at 2024-07-30 19:53 UTC after 1 h 42 min, the incident ended with a fix implemented, delayed messages delivered, and new Follow-Up messages delivering as expected.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Builder / Create UI - Email Follow-upsEmail Follow-ups
Timeline of updates
- identified
We have identified an interruption impacting our Follow-Ups. Users expecting to receive Respondent or Self Follow-Up notifications may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 782867 | TYP-TU-16708
- identified
We are working on resolving the issue impacting our Follow-Up notifications with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- identified
We are working on resolving the issue impacting our Follow-Up notifications with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- resolved
We are glad to inform you that the fix has been implemented and the incident is resolved. Respondent and Self Follow-Up emails were delayed temporarily and these messages have now been delivered. New Follow-Up messages are being delivered as expected. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.
Rewindex changes for this incident
- Major incident: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received. 2024-07-30 18:10 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Typeform profile · Recent Typeform incidents · Markdown · JSON