# Typeform: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-30 18:10 UTC · Resolved: 2024-07-30 19:53 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Builder / Create UI - Email Follow-ups, Email Follow-ups
- [Vendor status page: https://stspg.io/2dkdnw5x2rpx](https://stspg.io/2dkdnw5x2rpx)
- [Company: Typeform](https://rewindex.com/company/typeform.md)

## Summary

Typeform reported a major Follow-Ups outage starting 2024-07-30 18:10 UTC, delaying Respondent and Self Follow-Up emails. Resolved at 2024-07-30 19:53 UTC after 1 h 42 min, the incident ended with a fix implemented, delayed messages delivered, and new Follow-Up messages delivering as expected. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-07-30 18:10 UTC: We have identified an interruption impacting our Follow-Ups. Users expecting to receive Respondent or Self Follow-Up notifications may be impacted. We are working on a resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 782867 \| TYP-TU-16708
- **identified** 2024-07-30 18:47 UTC: We are working on resolving the issue impacting our Follow-Up notifications with high priority.  We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- **identified** 2024-07-30 19:29 UTC: We are working on resolving the issue impacting our Follow-Up notifications with high priority.  We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- **resolved** 2024-07-30 19:53 UTC: We are glad to inform you that the fix has been implemented and the incident is resolved. Respondent and Self Follow-Up emails were delayed temporarily and these messages have now been delivered.  New Follow-Up messages are being delivered as expected.  We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

## Rewindex changes for this incident

- 2024-07-30 18:10 UTC: [Major incident: Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.](https://rewindex.com/change/i81ba1423445d61.md)


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Canonical: https://rewindex.com/company/typeform/incidents/mvl1m07svqv2 · Markdown: https://rewindex.com/company/typeform/incidents/mvl1m07svqv2.md · JSON: https://rewindex.com/api/v1/companies/typeform/incidents/mvl1m07svqv2 · Generated 2026-10-18T10:31:15.320Z