Changes / QuickBooks Online / Some QuickBooks Online customers are unable to login
QuickBooks Online: Major incident: Some QuickBooks Online customers are unable to login
Summary
Some QuickBooks Online customers could not log in during a major-impact incident listing QuickBooks Online and QuickBooks Self-Employed components in Canada, the United Kingdom and the United States. It started at 2024-06-24 13:10 UTC and was resolved at 2024-06-24 14:04 UTC, lasting 54 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some QuickBooks Online customers are unable to login
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-06-24 13:10 UTC
Before: not present
After: 2024-06-24 14:04 UTC
Before: not present
After: Canada, EMEA, QuickBooks Online - Canada, QuickBooks Online - United Kingdom, QuickBooks Online - United States, QuickBooks Self-Employed - Canada, QuickBooks Self-Employed - United Kingdom, QuickBooks Self-Employed - United States, United States
Before: not present
After: We are aware that some QBO and QBSE services are experiencing issues. This issue is currently being investigated and we'll keep you posted on further developments as we work to resolve the issue.
Before: not present
After: We're happy to report that this issue has been resolved. We appreciate your patience and understanding while we worked to fix it.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some QuickBooks Online customers are unable to login (this change) Some QuickBooks Online customers could not log in during a major-impact incident listing QuickBooks Online and QuickBooks Self-Employed components in Canada, the United Kingdom and the United States. It started at 2024-06-24 13:10 UTC and was resolved at 2024-06-24 14:04 UTC, lasting 54 min; no cause or specific fix was stated. | Major incident |
All QuickBooks Online changes → · QuickBooks Online profile · Markdown · JSON