# QuickBooks Online: Major incident: Some QuickBooks Online customers are unable to login

**Summary:** Some QuickBooks Online customers could not log in during a major-impact incident listing QuickBooks Online and QuickBooks Self-Employed components in Canada, the United Kingdom and the United States. It started at 2024-06-24 13:10 UTC and was resolved at 2024-06-24 14:04 UTC, lasting 54 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-06-24 13:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m7vqmgllqwqm](https://stspg.io/m7vqmgllqwqm)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/5wfw1wj9l3sn@140a267ee59b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some QuickBooks Online customers are unable to login
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-24 13:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-24 14:04 UTC
```

**6. Added: Affected components**

```diff
+ Canada, EMEA, QuickBooks Online - Canada, QuickBooks Online - United Kingdom, QuickBooks Online - United States, QuickBooks Self-Employed - Canada, QuickBooks Self-Employed - United Kingdom, QuickBooks Self-Employed - United States, United States
```

**7. Added: Update** (investigating) · 2024-06-24 13:10 UTC

```diff
+ We are aware that some QBO and QBSE services are experiencing issues. This issue is currently being investigated and we'll keep you posted on further developments as we work to resolve the issue.
```

**8. Added: Update** (resolved) · 2024-06-24 14:04 UTC

```diff
+ We're happy to report that this issue has been resolved. We appreciate your patience and understanding while we worked to fix it.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-24 13:10 UTC | Major incident: Some QuickBooks Online customers are unable to login (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6b4fa1f6f825b0 · Markdown: https://rewindex.com/change/i6b4fa1f6f825b0.md · JSON: https://rewindex.com/api/v1/changes/i6b4fa1f6f825b0 · Generated 2026-10-18T03:25:03.863Z