Changes / Lightdash / Email not sending

Lightdash: Major incident: Email not sending

Summary

Lightdash reported a major email outage affecting Lightdash Cloud (EU) and Lightdash Cloud (US), including signup verification and password resets, starting 2024-06-17 19:03 UTC and lasting 10 h 7 min. Lightdash attributed it to its email provider’s outage; emails were processing again at 06-17 20:50 UTC, and the incident was resolved at 2024-06-18 05:10 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Email not sending
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-06-17 19:03 UTC
AddedResolved time#5
Before: not present
After: 2024-06-18 05:10 UTC
AddedAffected components#6
Before: not present
After: Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
AddedUpdateidentified#7
Before: not present
After: Users are not receiving emails from Lightdash, including verify emails on signup and password resets. We've identified that our email provider is experiencing an outage: https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued We're monitoring the status of our external provider while we setup a backup email service.
AddedUpdatemonitoring#8
Before: not present
After: Emails are processing again, we are monitoring our external provider.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Email not sending (this change)
Lightdash reported a major email outage affecting Lightdash Cloud (EU) and Lightdash Cloud (US), including signup verification and password resets, starting 2024-06-17 19:03 UTC and lasting 10 h 7 min. Lightdash attributed it to its email provider’s outage; emails were processing again at 06-17 20:50 UTC, and the incident was resolved at 2024-06-18 05:10 UTC.
Major incident

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