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Lightdash: Email not sending

Impact: majorStatus: resolvedStarted Resolved (10 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Lightdash reported a major email outage affecting Lightdash Cloud (EU) and Lightdash Cloud (US), including signup verification and password resets, starting 2024-06-17 19:03 UTC and lasting 10 h 7 min. Lightdash attributed it to its email provider’s outage; emails were processing again at 06-17 20:50 UTC, and the incident was resolved at 2024-06-18 05:10 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Lightdash Cloud (EU)Lightdash Cloud - Lightdash Cloud (EU)Lightdash Cloud - Lightdash Cloud (US)Lightdash Cloud (US)

Timeline of updates

  1. identified

    Users are not receiving emails from Lightdash, including verify emails on signup and password resets. We've identified that our email provider is experiencing an outage: https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued We're monitoring the status of our external provider while we setup a backup email service.

  2. monitoring

    Emails are processing again, we are monitoring our external provider.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Lightdash profile · Recent Lightdash incidents · Markdown · JSON