# Lightdash: Email not sending

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-17 19:03 UTC · Resolved: 2024-06-18 05:10 UTC · Duration: 10 h
- Updates: 3 · Affected components: Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
- [Vendor status page: https://stspg.io/7bkcn5cgvv5n](https://stspg.io/7bkcn5cgvv5n)
- [Company: Lightdash](https://rewindex.com/company/lightdash.md)

## Summary

Lightdash reported a major email outage affecting Lightdash Cloud (EU) and Lightdash Cloud (US), including signup verification and password resets, starting 2024-06-17 19:03 UTC and lasting 10 h 7 min. Lightdash attributed it to its email provider’s outage; emails were processing again at 06-17 20:50 UTC, and the incident was resolved at 2024-06-18 05:10 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-06-17 19:03 UTC: Users are not receiving emails from Lightdash, including verify emails on signup and password resets. We've identified that our email provider is experiencing an outage: https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued We're monitoring the status of our external provider while we setup a backup email service.
- **monitoring** 2024-06-17 20:50 UTC: Emails are processing again, we are monitoring our external provider.
- **resolved** 2024-06-18 05:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-06-17 19:03 UTC: [Major incident: Email not sending](https://rewindex.com/change/iefa4105d21f0a0.md)


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Canonical: https://rewindex.com/company/lightdash/incidents/7xv4wstyx8r6 · Markdown: https://rewindex.com/company/lightdash/incidents/7xv4wstyx8r6.md · JSON: https://rewindex.com/api/v1/companies/lightdash/incidents/7xv4wstyx8r6 · Generated 2026-10-18T09:41:07.382Z