Changes / JFrog / JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions

JFrog: Major incident: JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions

Summary

JFrog Xray experienced a major intermittent outage affecting a subset of customers in AWS US East1 (N. Virginia) and Europe - Central1 (Frankfurt). It started at 2024-07-03 12:25 UTC and was resolved at 2024-07-03 13:33 UTC, lasting 1 h 8 min; JFrog reported implementing a fix.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 46%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-07-03 12:25 UTC
AddedResolved time#5
Before: not present
After: 2024-07-03 13:33 UTC
AddedAffected components#6
Before: not present
After: Europe - Central1 (Frankfurt) - AWS - Xray, US - East1 (N. Virginia) - AWS - Xray
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateidentified#9
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions (this change)
JFrog Xray experienced a major intermittent outage affecting a subset of customers in AWS US East1 (N. Virginia) and Europe - Central1 (Frankfurt). It started at 2024-07-03 12:25 UTC and was resolved at 2024-07-03 13:33 UTC, lasting 1 h 8 min; JFrog reported implementing a fix.
Major incident

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