# JFrog: Major incident: JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions

**Summary:** JFrog Xray experienced a major intermittent outage affecting a subset of customers in AWS US East1 (N. Virginia) and Europe - Central1 (Frankfurt). It started at 2024-07-03 12:25 UTC and was resolved at 2024-07-03 13:33 UTC, lasting 1 h 8 min; JFrog reported implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-07-03 12:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dl7j47bjh0gj](https://stspg.io/dl7j47bjh0gj)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/gz78lsrjdytm@22cb35f702fd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-03 12:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-03 13:33 UTC
```

**6. Added: Affected components**

```diff
+ Europe - Central1 (Frankfurt) - AWS - Xray, US - East1 (N. Virginia) - AWS - Xray
```

**7. Added: Update** (investigating) · 2024-07-03 12:25 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2024-07-03 12:26 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2024-07-03 12:33 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2024-07-03 13:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2024-07-03 13:33 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-03 12:25 UTC | Major incident: JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions (this change) | degradation |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id9d47970951769 · Markdown: https://rewindex.com/change/id9d47970951769.md · JSON: https://rewindex.com/api/v1/changes/id9d47970951769 · Generated 2026-10-18T02:55:27.729Z