Changes / Trello / Intermittent error accessing content
Trello: Major incident: Intermittent error accessing content
Summary
Trello.com experienced a major incident with intermittent content-access errors affecting some Atlassian Cloud customers, starting 2024-06-21 00:18 UTC and lasting 2 h 29 min, until resolution at 2024-06-21 02:47 UTC. The vendor said it identified the root cause, mitigated the problem, and restored normal service.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 84%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Intermittent error accessing content
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-06-21 00:18 UTC
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After: 2024-06-21 02:47 UTC
Before: not present
After: Trello.com
Before: not present
After: We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.
Before: not present
After: We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
Before: not present
After: Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Intermittent error accessing content (this change) Trello.com experienced a major incident with intermittent content-access errors affecting some Atlassian Cloud customers, starting 2024-06-21 00:18 UTC and lasting 2 h 29 min, until resolution at 2024-06-21 02:47 UTC. The vendor said it identified the root cause, mitigated the problem, and restored normal service. | Major incident |