# Trello: Major incident: Intermittent error accessing content

**Summary:** Trello.com experienced a major incident with intermittent content-access errors affecting some Atlassian Cloud customers, starting 2024-06-21 00:18 UTC and lasting 2 h 29 min, until resolution at 2024-06-21 02:47 UTC. The vendor said it identified the root cause, mitigated the problem, and restored normal service. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-06-21 00:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g9xczd0lbpq4](https://stspg.io/g9xczd0lbpq4)
- [Company: Trello](https://rewindex.com/company/trello.md)
- Versions: before (none: first archived) → after incident\_version:114/fdbxzjph0969@cdd322cc89f7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent error accessing content
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-21 00:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-21 02:47 UTC
```

**6. Added: Affected components**

```diff
+ Trello.com
```

**7. Added: Update** (investigating) · 2024-06-21 00:18 UTC

```diff
+ We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.
```

**8. Added: Update** (monitoring) · 2024-06-21 01:31 UTC

```diff
+ We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
```

**9. Added: Update** (resolved) · 2024-06-21 02:47 UTC

```diff
+ Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-21 00:18 UTC | Major incident: Intermittent error accessing content (this change) | degradation |

All Trello changes: [timeline](https://rewindex.com/company/trello/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie9ecb509498d77 · Markdown: https://rewindex.com/change/ie9ecb509498d77.md · JSON: https://rewindex.com/api/v1/changes/ie9ecb509498d77 · Generated 2026-10-18T02:55:11.320Z