What vendors changed

SStatsigAPI Reliability Degraded in Europe North

Statsig reported major API reliability degradation in Europe North from 2025-07-07 20:05 UTC to 2025-07-07 20:30 UTC (25 min), with significantly reduced API success rates. Traffic was redirected to healthy regions to mitigate customer impact; the incident was resolved and no data loss occurred.

SSmartsheet503 Errors on File Upload

Smartsheet reported a major Brandfolder Asset Upload incident with 503 errors and degraded uploads, starting 2025-07-07 01:25 UTC and resolved at 2025-07-07 04:29 UTC (3 h 4 min). A primary file upload service failure prompted redirection to a backup, with temporary UI changes and some cloud uploading options unavailable during mitigation.

MMailjetConnection issues related to Event API

SStatsigClient SDK Initialization SR Dip in EU-West

Statsig reported a major incident involving elevated 5xx errors during client SDK initialization in EU-West, affecting Config Delivery API - Europe West 1. It started at 2025-07-04 19:25 UTC and was mitigated and resolved at 2025-07-04 19:28 UTC, lasting 3 min.

CockroachDBCluster operations impaired

CockroachDB reported a major incident affecting cluster operations on CockroachDB Advanced and CockroachDB Basic/Standard, potentially preventing or delaying operations. It lasted 41 min, from 2025-07-03 16:58 UTC to 2025-07-03 17:39 UTC; CockroachDB corrected a misconfiguration and monitored in-progress and new operations.

CloudinarySome users unable to overwrite assets

Some Cloudinary users could not overwrite assets in Digital Asset Management (DAM) and Media Library Widget during a major-impact incident starting 2025-07-03 15:27 UTC. A fix was implemented at 2025-07-03 16:47 UTC; the incident was resolved at 2025-07-03 19:51 UTC, with a reported duration of 4 h 23 min.

NeonUsers are experiencing problems when trying to update payment details in Neon Console

BitbucketCustomers experiencing issues with Bitbucket builds

Bitbucket reported a major Pipelines outage affecting some customers’ builds from 2025-07-03 01:23 UTC to 2025-07-03 02:12 UTC, lasting 49 min. The vendor linked the issues to an infrastructure provider and marked the incident resolved after that provider’s services were fully restored.

DDropbox SignSign is not working as expected.

Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated.

CockroachDBCluster operations taking longer than expected

CockroachDB reported a major degradation affecting cluster operations, including creating or editing clusters, on CockroachDB Advanced and CockroachDB Basic/Standard. It started at 2025-07-02 17:42 UTC and resolved at 2025-07-02 20:46 UTC, lasting 3 h 3 min; the vendor confirmed all cluster operations were succeeding normally.

DDialpadCustomers may be experiencing issues with workforce management

Dialpad reported a major Workforce Management outage from 2025-07-02 16:56 UTC to 2025-07-02 17:41 UTC, lasting 45 min. Customers may have experienced issues with workforce management; a fix was implemented at 17:16 UTC, and the incident was subsequently resolved.

DDialpadSome customers may be experiencing issues with contact centers

Dialpad reported a major Contact Center incident affecting some customers and operator status, starting 2025-07-02 15:39 UTC and resolved at 2025-07-02 17:56 UTC (2 h 16 min). Dialpad advised disabling post-call wrap-up and manually setting affected agents to Available; a mitigation restored operator status.

SSprout SocialSprout Social Outage - July 1st

Sprout Social reported a critical web application outage starting July 1, 2025 at 15:21 UTC, with navigation delays and login issues. A fix was implemented by 15:32 UTC; the incident was resolved at 16:07 UTC (45 min duration). The vendor reported the application was inaccessible approximately 15:09–15:24 UTC, preventing customer access during that window.

MixpanelErrors Loading Mixpanel.com

Mixpanel reported a critical incident affecting loading Mixpanel.com, with application availability components in EU, IN and US listed as affected. It started at 2025-07-01 12:17 UTC and was resolved at 2025-07-01 13:02 UTC, lasting 44 min. A fix was implemented at 07-01 12:32 UTC; no cause was stated.

BitbucketUsers experiencing errors attempting to load Bitbucket

Bitbucket reported a major outage that made the product unavailable for most users, tracked from 2025-07-01 03:03 UTC to 2025-07-01 05:12 UTC (2 h 8 min). An inconsistent network access control list (ACL) rule blocked IP ranges needed for file system access; correcting the rule restored service.

IInfluxData (InfluxDB Cloud)Serverless - Sporadic query performance issues on AWS EU-Central-1

CloudinaryVIESUS™ Automatic Image Enhancement is currently down.

Cloudinary’s major VIESUS™ Automatic Image Enhancement add-on outage was logged at 2025-06-30 07:14 UTC; its initial update reported outages since June 30th 2025 00:00 UTC. A fix was implemented at 06-30 08:01 UTC, and the incident was resolved at 2025-06-30 11:50 UTC; the recorded duration was 4 h 36 min.

CockroachDBIssue impacting Basic and Standard tier cluster creation in AWS.

CockroachDB reported a major incident affecting Basic and Standard tier cluster creation in AWS, starting at 2025-06-27 22:29 UTC and resolved at 2025-06-27 22:36 UTC; the computed duration was 6 min. The vendor rolled out a fix, restoring affected cluster creation.

AirtableSome Airtable bases inaccessible

Some Airtable bases were inaccessible during a critical Airtable Service outage from 2025-06-26 22:25 UTC to 2025-06-26 22:47 UTC, lasting 22 min. Airtable implemented a fix at 22:37 UTC and confirmed resolution at 22:47 UTC.

GustoWe are aware that some customers may be experiencing issues accessing Gusto.com.

Gusto reported a critical incident affecting access to Gusto.com, with the API and Gusto.com website listed as affected components. It started at 2025-06-26 18:45 UTC and was resolved at 2025-06-26 20:32 UTC, lasting 1 h 47 min; Gusto reported implementing a fix at 19:28 UTC but did not state a cause.

FusionAuthPartial Cloud outage affecting deployments in the Frankfurt region

UpstashLogin problems on Upstash Console

Some users experienced login issues on Upstash Console due to a disruption in its authentication provider. Upstash rated the impact major; the incident started at 2025-06-26 06:53 UTC and lasted 41 min, resolving at 2025-06-26 07:34 UTC after a fix was implemented.

HHoneycombQueries are failing with errors

Honeycomb reported a major incident affecting EU1 and US1 Querying, with errors rendering query results. It started at 2025-06-26 00:08 UTC and was resolved at 2025-06-26 01:00 UTC; the recorded duration was 51 min. Honeycomb reverted a build and reported querying restored at 00:20 UTC.

RRetell AIUser Sign-Up and Workspace Creation Failure

NeonIncreased API & connection latencies in us-west-2/us-west-2

CCerebrasQwen-3-32B API Incident – Resolved

ConfluenceIssues affecting user syncing, Atlassian Administration

A major outage started at 2025-06-25 09:38 UTC and was resolved at 2025-06-25 10:57 UTC, lasting 1 h 19 min. Customers encountered errors loading Users and Groups pages in Atlassian Administration and errors affecting user IDP syncing. Atlassian said it mitigated the problem but did not disclose the root cause.

NeonNew computes are slow to start in eu-central-1

ShopifySome POS transactions are not completing on iOS devices Actions

Shopify reported a major Point of Sale outage affecting completion of some transactions on iOS devices, starting 2025-06-24 17:46 UTC and resolved at 2025-06-24 20:52 UTC (3 h 5 min). Shopify identified an issue with banking partners and implemented fixes; merchants still affected were advised to disconnect, forget, and reconnect their card readers.

KeeperVault login errors - resolved

Keeper reported a critical outage causing vault login errors affecting the Keeper Admin Console (US) and Keeper Web Vault (US), starting 2025-06-24 15:27 UTC and resolved at 2025-06-24 16:01 UTC (33 min). Large BreachWatch updates triggered database lock contention, exacerbated by a backend migration doubling parallel updates; engineering planned a preventative solution.

SSprout SocialNew Media Attachments Producing Errors

New media attachments on posts were failing in the Sprout Social Web Application, with vendor-rated major impact. The incident started at 2025-06-24 13:36 UTC and was resolved at 2025-06-24 14:03 UTC; the reported duration was 26 min. No cause or fix was stated.

CCriblHigh CPU utilization on Lakehouses

ngrokNew events not showing in traffic inspector for some accounts

NeonHigh control-plane latency in us-west-2 & us-east-2

CCerebrasPartial Service Disruption

CCerebrasService Unavailable

AActiveCampaignActiveCampaign platform unavailable for some Accounts

ActiveCampaign reported a major outage affecting platform access and associated APIs, including EU availability, with delays, intermittent errors or unavailability for some accounts. It started at 2025-06-19 10:01 UTC and lasted 2 h 2 min, resolving at 2025-06-19 12:03 UTC; a fix was implemented at 10:52 UTC and monitoring confirmed sustained mitigation.

PPendoClassic/Legacy Feedback in The US Server is Down

Pendo reported a major outage of Classic/Legacy Feedback on the US server, affecting the Feedback API, from 2025-06-19 08:54 UTC to 2025-06-19 09:21 UTC (26 min). Scheduled maintenance took longer than expected, preventing operations from resuming; Pendo contacted Google Cloud Support and later marked the incident resolved.

CCloseApplication UI Intermittently Inaccessible

Close reported a critical Application UI outage starting 2025-06-19 04:23 UTC and resolved at 2025-06-19 05:10 UTC (47 min). Users were unable to load the application UI due to an issue with the serving infrastructure; the postmortem described intermittent loading failures in the Web and Desktop applications.

Neonissues with project creation and long-idle compute starts in us-east-2

FFlagsmithFlagsmith dashboard not loading

PPendoNPS Email Backup disabled in US region

Pendo’s major US-region NPS Email Backup incident started 2025-06-17 13:21 UTC and lasted 26 h 56 min, resolving 2025-06-18 16:17 UTC. Pendo said backup delivery was disabled around 7:25 AM UTC. NPS emails were re-enabled and the root issue resolved; delayed emails were due for release by end of day Eastern Time.

SSmartsheetAdmin Center page is not reachable

Smartsheet reported a major outage preventing some users from loading Admin Center, starting 2025-06-17 10:19 UTC and resolved 2025-06-17 15:58 UTC, lasting 5 h 39 min. The vendor attributed the disruption to an unexpected failure in a recent deployment; service was restored by addressing the failure and restarting and successfully completing the deployment.

SSambaNovaPartial outage: Llama-4-Maverick-17B-128E-Instruct

SSprout SocialThreads Delayed Reporting Issues

Sprout Social reported a major degradation affecting Threads profile-level reporting in its API and Web Application, starting 2025-06-16 16:10 UTC and resolved 2025-07-01 21:41 UTC (15 days 5 h). Customers could experience delayed insights; a fix was implemented by 06-17 15:37 UTC.

IInfluxData (InfluxDB Cloud)Elevated Query Error Rate

BitbucketIntermittent issues affecting Bitbucket cloud

Bitbucket reported a critical degradation affecting website loading and API requests, starting 2025-06-13 13:14 UTC and resolved at 2025-06-13 15:52 UTC (computed duration: 2 h 37 min). The postmortem cited high database resource usage and increased query response times; Bitbucket reported deploying a mitigation and restoring service while working on a permanent fix.

BitbucketIntermittent issues affecting Bitbucket

Bitbucket reported critical intermittent availability affecting API, authentication, Git operations, Pipelines and other services, disrupting access for affected users. The incident started at 2025-06-13 09:14 UTC and lasted 2 h 7 min, resolving at 2025-06-13 11:21 UTC; mitigation restored normal service by 10:31 UTC.

ZZillizGCP outage impacting clusters in gcp-us-east4, gcp-us-central1, gcp-us-asia-southeast1 regionsEvent

ContentstackContentstack Launch - Service Disruption - Cloudflare Incident