Changes / Confluence / Issues affecting user syncing, Atlassian Administration
Confluence: Major incident: Issues affecting user syncing, Atlassian Administration
Summary
A major outage started at 2025-06-25 09:38 UTC and was resolved at 2025-06-25 10:57 UTC, lasting 1 h 19 min. Customers encountered errors loading Users and Groups pages in Atlassian Administration and errors affecting user IDP syncing. Atlassian said it mitigated the problem but did not disclose the root cause.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues affecting user syncing, Atlassian Administration
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After: major
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After: resolved
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After: 2025-06-25 09:38 UTC
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After: 2025-06-25 10:57 UTC
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After: Authentication and User Management
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After: We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
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After: We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
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After: We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
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After: Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issues affecting user syncing, Atlassian Administration (this change) A major outage started at 2025-06-25 09:38 UTC and was resolved at 2025-06-25 10:57 UTC, lasting 1 h 19 min. Customers encountered errors loading Users and Groups pages in Atlassian Administration and errors affecting user IDP syncing. Atlassian said it mitigated the problem but did not disclose the root cause. | Major incident |
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