# Confluence: Major incident: Issues affecting user syncing, Atlassian Administration

**Summary:** A major outage started at 2025-06-25 09:38 UTC and was resolved at 2025-06-25 10:57 UTC, lasting 1 h 19 min. Customers encountered errors loading Users and Groups pages in Atlassian Administration and errors affecting user IDP syncing. Atlassian said it mitigated the problem but did not disclose the root cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-25 09:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/y163ym3htgm4](https://stspg.io/y163ym3htgm4)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/nhw1kklrvvtx@f705264780ea
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues affecting user syncing, Atlassian Administration
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-25 09:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-25 10:57 UTC
```

**6. Added: Affected components**

```diff
+ Authentication and User Management
```

**7. Added: Update** (investigating) · 2025-06-25 09:38 UTC

```diff
+ We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
```

**8. Added: Update** (identified) · 2025-06-25 10:21 UTC

```diff
+ We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
```

**9. Added: Update** (monitoring) · 2025-06-25 10:41 UTC

```diff
+ We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
```

**10. Added: Update** (resolved) · 2025-06-25 10:57 UTC

```diff
+ Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-25 09:38 UTC | Major incident: Issues affecting user syncing, Atlassian Administration (this change) | outage |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icb7a684a8b1e54 · Markdown: https://rewindex.com/change/icb7a684a8b1e54.md · JSON: https://rewindex.com/api/v1/changes/icb7a684a8b1e54 · Generated 2026-10-18T02:55:16.510Z