Changes / Pendo / NPS Email Backup disabled in US region
Pendo: Major incident: NPS Email Backup disabled in US region
Summary
Pendo’s major US-region NPS Email Backup incident started 2025-06-17 13:21 UTC and lasted 26 h 56 min, resolving 2025-06-18 16:17 UTC. Pendo said backup delivery was disabled around 7:25 AM UTC. NPS emails were re-enabled and the root issue resolved; delayed emails were due for release by end of day Eastern Time.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: NPS Email Backup disabled in US region
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-17 13:21 UTC
Before: not present
After: 2025-06-18 16:17 UTC
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After: Guides - NPS Email, NPS Email
Before: not present
After: At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.
Before: not present
After: NPS emails have been re-enabled for the US region and the root issue causing the outage has been fully resolved.
All emails that should have gone out during the outage will be released by end of the day Eastern Time.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: NPS Email Backup disabled in US region (this change) Pendo’s major US-region NPS Email Backup incident started 2025-06-17 13:21 UTC and lasted 26 h 56 min, resolving 2025-06-18 16:17 UTC. Pendo said backup delivery was disabled around 7:25 AM UTC. NPS emails were re-enabled and the root issue resolved; delayed emails were due for release by end of day Eastern Time. | Major incident |