ChangesRetell AIUser Sign-Up and Workspace Creation Failure
Retell AI: Major incident: User Sign-Up and Workspace Creation Failure
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: User Sign-Up and Workspace Creation Failure
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-25 23:11 UTC
Before: not present
After: 2025-06-26 02:03 UTC
Before: not present
After: Dashboard
Before: not present
After: Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning.
We are actively working with Auth0 to increase the limit
Before: not present
After: We are continuing to work on a fix for this issue.
Before: not present
After: The issue has been resolved, and new users can now sign up.
Users who encountered sign-up issues today can proceed and log into the system without any problems.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, June 25, 2025
1 incident change
- MajorMajor incident
User Sign-Up and Workspace Creation Failurethis change