# Retell AI: Major incident: User Sign-Up and Workspace Creation Failure

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-06-25 23:11 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/ntnl57h3phzr](https://stspg.io/ntnl57h3phzr)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before (none: first archived) → after incident\_version:682/rrcyt4nsp6s5@fa14747a92a7
- Change 1 of 1 for this incident

Incident page (full timeline): [User Sign-Up and Workspace Creation Failure](https://rewindex.com/company/retell-ai/incidents/rrcyt4nsp6s5.md)
## What changed

**1. Added: Title**

```diff
+ User Sign-Up and Workspace Creation Failure
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-25 23:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-26 02:03 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard
```

**7. Added: Update** (identified) · 2025-06-25 23:11 UTC

```diff
+ Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning. We are actively working with Auth0 to increase the limit
```

**8. Added: Update** (identified) · 2025-06-26 02:02 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (resolved) · 2025-06-26 02:03 UTC

```diff
+ The issue has been resolved, and new users can now sign up. Users who encountered sign-up issues today can proceed and log into the system without any problems.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-25 23:11 UTC | Major incident: User Sign-Up and Workspace Creation Failure (this change) | major |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia4bf93b1463bbd · Markdown: https://rewindex.com/change/ia4bf93b1463bbd.md · JSON: https://rewindex.com/api/v1/changes/ia4bf93b1463bbd · Generated 2026-10-20T00:00:40.078Z