Changes / Neon / issues with project creation and long-idle compute starts in us-east-2
Neon: Major incident: issues with project creation and long-idle compute starts in us-east-2
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: issues with project creation and long-idle compute starts in us-east-2
Before: not present
After: major
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After: resolved
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After: 2025-06-18 14:23 UTC
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After: 2025-06-18 17:05 UTC
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After: Project/Branch Operations
Before: not present
After: Investigating: (14:23) We are aware of an issue affecting new project / branch creation and waking up idle endpoints that have been inactive for an extended period. We're investigating the scope, root cause, and potential mitigations. Identified: (14:32) We have identified the underlying cause of this incident and are actively working to implement a resolution. Our team is committed to resolving this issue as quickly as possible to minimize any further impact. Identified: (15:09) We have mitigated the issue for the vast majority of users. We're continuing to investigate a small rate of branch creation failures. Monitoring: (16:44) After the initial mitigation, there were ~20 projects stuck scheduling onto storage nodes. We have now repaired their state, and all impact for all users should now be resolved.
Before: not present
After: The issue has been fully resolved. All affected components are operating normally again.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: issues with project creation and long-idle compute starts in us-east-2 (this change) | Major incident |