# Neon: Major incident: issues with project creation and long-idle compute starts in us-east-2

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-06-18 14:23 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c91d010b60588e28aa6](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c91d010b60588e28aa6)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c91d010b60588e28aa6@afbcf2ac1edf
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ issues with project creation and long-idle compute starts in us-east-2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-18 14:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-18 17:05 UTC
```

**6. Added: Affected components**

```diff
+ Project/Branch Operations
```

**7. Added: Update** (investigating) · 2025-06-18 14:23 UTC

```diff
+ Investigating: (14:23) We are aware of an issue affecting new project / branch creation and waking up idle endpoints that have been inactive for an extended period. We're investigating the scope, root cause, and potential mitigations. Identified: (14:32) We have identified the underlying cause of this incident and are actively working to implement a resolution. Our team is committed to resolving this issue as quickly as possible to minimize any further impact. Identified: (15:09) We have mitigated the issue for the vast majority of users. We're continuing to investigate a small rate of branch creation failures. Monitoring: (16:44) After the initial mitigation, there were ~20 projects stuck scheduling onto storage nodes. We have now repaired their state, and all impact for all users should now be resolved.
```

**8. Added: Update** (resolved) · 2025-06-18 17:05 UTC

```diff
+ The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-18 14:23 UTC | Major incident: issues with project creation and long-idle compute starts in us-east-2 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
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Canonical: https://rewindex.com/change/i7840438714282d · Markdown: https://rewindex.com/change/i7840438714282d.md · JSON: https://rewindex.com/api/v1/changes/i7840438714282d · Generated 2026-10-18T06:41:41.593Z