Outages by day/May 17, 2021
Outages on May 17, 2021
UTC day 2021-05-17 ( to your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.
25incidents started
6labelled major or critical
19vendors with a new incident
6still open from earlier days
By vendor label: Critical 1 · Major 5 · Minor 12 · No impact listed 7 · 12 maintenance
Incidents started this day 25
| Vendor | Incident | Impact | Started | Resolved | Status |
|---|
| GGorgias | The Gorgias platform is completely unavailable for a portion of our customers | Critical | | (2.5 h) | resolved |
| Scaleway | Issue login in and with newly created access/secret keys on Object Storage | Major | | (4 d) | resolved |
| HHeap | Live View Latency | Major | | (3.6 h) | resolved |
| Sentry | Events Being Rejected | Major | | (1.6 h) | resolved |
| New Relic | UI and API Unavailable for EU Region | Major | | (6.1 h) | resolved |
| HHeap | Stalled Queries | Major | | (1.7 h) | resolved |
| Xero | Users may be receiving errors logging in to Xero | Minor | | (50 min) | resolved |
| Render | Intermittent Connection failures for all sites | Minor | | (1.6 h) | resolved |
| Scaleway | [DC3] RPN outage Rack A2 - Room 32 | Minor | | (9 min) | resolved |
| SSinch | Service Notification - Dashboard | Minor | | (40 h) | resolved |
| TTwilio | Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of Customers | Minor | | (4.7 h) | resolved |
| Help Scout | Search and Folder Issues | Minor | | (20 min) | resolved |
| Hotjar | Intermittent errors when accessing recordings. | Minor | | (42 min) | resolved |
| IInfluxData (InfluxDB Cloud) | Elevated query duration in GCP/us-central-1 | Minor | | (2.3 h) | resolved |
| Grafana Cloud | Grafana Cloud Billing Datasource Outage | Minor | | (3.2 h) | resolved |
| Bunny.net | Slow Upload Performance | Minor | | (3.7 h) | resolved |
| New Relic | Synthetics Check Delays for US Region | Minor | | (13 min) | resolved |
| TTwilio | Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter. | Minor | | (38 min) | resolved |
| MMux | Partial Data Processing Outage | No impact listed | | (1.1 h) | resolved |
| Semaphore | Processing Incident on Semaphore 2.0 | No impact listed | | (1.1 h) | resolved |
| Typeform | Resolved - Typeform Pricing Page Unavilable | No impact listed | | (0 min) | resolved |
| SSmartsheet | Unable to login with email and password if email contains an apostrophe | No impact listed | | (2.3 h) | resolved |
| BBandwidth | DFW Data Center Incident | No impact listed | | (0 min) | resolved |
| SSinch | Operator notification - Rogers Wireless | No impact listed | | (0 min) | resolved |
| TTwilio | Error Opening Verify Details Log Page in Console | No impact listed | | (0 min) | resolved |
Still open from earlier days 6
| Vendor | Incident | Impact | Started | Resolved | Status |
|---|
| QuickBooks Online | Direct Deposit with settlement date of May 14th, 2021 is not showing posted in employee accounts. | Major | | (45 h) | resolved |
| Scaleway | UCEprotect blacklist our AS | Minor | | (7 d) | resolved |
| Scaleway | [WEBHOSTING] Platform issue | Minor | | (8 d) | resolved |
| KKlaviyo | Delay in Analytics Processing for 25% of Metrics | Minor | | (5 d) | resolved |
| TTwilio | SMS Delivery Failures to Brazil Oi and Brazil Tim when Sending from Local Long Codes | Minor | | (7 d) | resolved |
| OOptimizely | PAAS Portal - Deployment Completion Status | Minor | | (5 d) | resolved |
Maintenance 12
| Vendor | Incident | Impact | Started | Resolved | Status |
|---|
| Scaleway | [Scheduled] [DC3] Replacement of batteries bank | Maintenance | | (8.5 h) | resolved |
| AAshby | [Scheduled] Infrastructure Maintenance | Maintenance | | (5 min) | resolved |
| TTwilio | [Scheduled] Japan Voice Carrier Partner Maintenance | Maintenance | | (4.0 h) | resolved |
| Red Hat (incl. Quay.io) | [Scheduled] Red Hat Customer Portal Candlepin Upgrade | Maintenance | | (2.7 h) | resolved |
| LLever | [Scheduled] Scheduled maintenance | Maintenance | | (1.0 h) | resolved |
| TTwilio | [Scheduled] France SMS Carrier Maintenance - Bouygues Telecom | Maintenance | | (7.0 h) | resolved |
| TTwilio | [Scheduled] UK Voice Carrier Partner Maintenance | Maintenance | | (4.0 h) | resolved |
| TTwilio | [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia | Maintenance | | (4.0 h) | resolved |
| TTwilio | [Scheduled] Russian Federation SMS Carrier Maintenance - Beeline (VimpelCom) Russian Federation | Maintenance | | (5.0 h) | resolved |
| FFullStory | [Scheduled] Scheduled Maintenance | Maintenance | | (2.0 h) | resolved |
| TTwilio | [Scheduled] UK Voice Carrier Partner Maintenance | Maintenance | | (4.0 h) | resolved |
| LLever | [Scheduled] Scheduled Maintenance | Maintenance | | (5.5 h) | resolved |
Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Gorgias, Scaleway, Heap, Sentry, New Relic, Xero, Render, Sinch, Twilio, Help Scout, Hotjar, InfluxData (InfluxDB Cloud).
Cite this
25 vendor-reported incidents started on 2021-05-17 (UTC) across 19 vendors, 6 labelled major or critical by the vendor.
- Title
- Outages on May 17, 2021
- Vendor
- Rewindex daily outage roundup
- Date
- URL
- https://rewindex.com/outages/2021-05-17