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CompaniesGorgiasMonthly reportsMay 2021

Gorgias in May 2021: incidents, uptime and changes

5incidents posted
3labelled major or critical
99.38%free of major/critical
96.90%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4 h 33 min, incident time 23 h. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 3 · Minor 1 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
The Gorgias platform is completely unavailable for a portion of our customersCritical2.5 hresolved05-17
Major outage in one of our clustersCritical41 minresolved05-24
Major outage in one of our clustersCritical1.4 hresolved05-25

Other incidents 2

IncidentImpactStartedDurationStatusDay
Native Phone incoming calls are not notifying agentsNo impact listed2.7 hresolved05-19
Emails forwarded by Outlook mailboxes not coming to GorgiasMinor18 hresolved05-26

Maintenance 1

Show scheduled maintenance

Cite this

Gorgias posted 5 status incidents in May 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in May 2021
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2021/05

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