# Gorgias in May 2021: incidents, uptime and changes

> Gorgias in May 2021: 5 incidents on its status page (3 major or critical), 99.38% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 1
- By vendor impact label: critical 3, minor 1, none 1
- Uptime (vendor-reported): 99.38% free of major/critical incidents, 96.90% free of any incident; outage time 4 h 33 min, incident time 23 h
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2021](https://rewindex.com/company/gorgias/2021/04.md) · Next: [June 2021](https://rewindex.com/company/gorgias/2021/06.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [The Gorgias platform is completely unavailable for a portion of our customers](https://rewindex.com/company/gorgias/incidents/p8hgytq36j1j.md) | critical | 2021-05-17 19:30 UTC | 2021-05-17 21:57 UTC | 2.5 h | resolved |
| [Major outage in one of our clusters](https://rewindex.com/company/gorgias/incidents/mnc3c1k2r0pm.md) | critical | 2021-05-24 23:41 UTC | 2021-05-25 00:22 UTC | 41 min | resolved |
| [Major outage in one of our clusters](https://rewindex.com/company/gorgias/incidents/wjjqjxnvtbns.md) | critical | 2021-05-25 13:36 UTC | 2021-05-25 15:01 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [The Gorgias platform is completely unavailable for a portion of our customers](https://rewindex.com/company/gorgias/incidents/p8hgytq36j1j.md) | critical | 2021-05-17 19:30 UTC | 2021-05-17 21:57 UTC | 2.5 h | resolved |
| [Native Phone incoming calls are not notifying agents](https://rewindex.com/company/gorgias/incidents/k0b0cs6dcvbs.md) | none | 2021-05-19 11:35 UTC | 2021-05-19 14:16 UTC | 2.7 h | resolved |
| [Major outage in one of our clusters](https://rewindex.com/company/gorgias/incidents/mnc3c1k2r0pm.md) | critical | 2021-05-24 23:41 UTC | 2021-05-25 00:22 UTC | 41 min | resolved |
| [Major outage in one of our clusters](https://rewindex.com/company/gorgias/incidents/wjjqjxnvtbns.md) | critical | 2021-05-25 13:36 UTC | 2021-05-25 15:01 UTC | 1.4 h | resolved |
| [Emails forwarded by Outlook mailboxes not coming to Gorgias](https://rewindex.com/company/gorgias/incidents/57pbfjk3hccj.md) | minor | 2021-05-26 13:25 UTC | 2021-05-27 07:52 UTC | 18 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Maintenance operation required](https://rewindex.com/company/gorgias/incidents/yyzwjpxvftwx.md) | maintenance | 2021-05-16 08:30 UTC | 2021-05-16 09:00 UTC | 30 min | resolved |

## Cite this

Gorgias posted 5 status incidents in May 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2021/05
- Citation: Gorgias, “Gorgias in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2021/05 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in May 2021 (2021-05-01)](https://rewindex.com/company/gorgias/2021/05)`


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Canonical: https://rewindex.com/company/gorgias/2021/05 · Markdown: https://rewindex.com/company/gorgias/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:11:13.953Z