# Outages on May 17, 2021 (UTC)

> 25 incidents started on May 17, 2021 (UTC) on the status pages Rewindex archives, 6 labelled major or critical by the vendor (Gorgias, Scaleway, Heap); 6 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-05-17
Last updated: 2021-05-21T12:23:00Z

- Incidents started: 25 (major/critical: 6, other: 19) across 19 vendors
- Still open from earlier days: 6 · Maintenance windows: 12 · Detected outage events: 0
- By vendor impact label: critical 1, major 5, minor 12, none 7
- Previous day with incidents: [2021-05-16](https://rewindex.com/outages/2021-05-16.md) · Next: [2021-05-18](https://rewindex.com/outages/2021-05-18.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [The Gorgias platform is completely unavailable for a portion of our customers](https://rewindex.com/company/gorgias/incidents/p8hgytq36j1j.md) | critical | 2021-05-17 19:30 UTC | 2021-05-17 21:57 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [Issue login in and with newly created access/secret keys on Object Storage](https://rewindex.com/company/scaleway/incidents/hwqy39ks3l47.md) | major | 2021-05-17 17:02 UTC | 2021-05-21 12:23 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Live View Latency](https://rewindex.com/company/heap/incidents/trkjnnrd9034.md) | major | 2021-05-17 18:29 UTC | 2021-05-17 22:06 UTC | resolved |
| [Sentry](https://rewindex.com/company/sentry.md) | [Events Being Rejected](https://rewindex.com/company/sentry/incidents/fvw5pcv2djty.md) | major | 2021-05-17 19:49 UTC | 2021-05-17 21:23 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [UI and API Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/w5sw0ht262rq.md) | major | 2021-05-17 20:10 UTC | 2021-05-18 02:18 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Stalled Queries](https://rewindex.com/company/heap/incidents/mzpgtrx2sdnh.md) | major | 2021-05-17 20:21 UTC | 2021-05-17 22:04 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Users may be receiving errors logging in to Xero](https://rewindex.com/company/xero/incidents/kvdpbhyw90l2.md) | minor | 2021-05-17 02:40 UTC | 2021-05-17 03:30 UTC | resolved |
| [Render](https://rewindex.com/company/render.md) | [Intermittent Connection failures for all sites](https://rewindex.com/company/render/incidents/1q2pvw2p07sq.md) | minor | 2021-05-17 06:59 UTC | 2021-05-17 08:38 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[DC3\] RPN outage Rack A2 - Room 32](https://rewindex.com/company/scaleway/incidents/0j287wd9csc9.md) | minor | 2021-05-17 12:13 UTC | 2021-05-17 12:22 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Service Notification - Dashboard](https://rewindex.com/company/sinch/incidents/qjkwp353k005.md) | minor | 2021-05-17 12:54 UTC | 2021-05-19 05:20 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of Customers](https://rewindex.com/company/twilio/incidents/r21vkph1h17f.md) | minor | 2021-05-17 13:07 UTC | 2021-05-17 17:51 UTC | resolved |
| [Help Scout](https://rewindex.com/company/help-scout.md) | [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/c54wcw2rb337.md) | minor | 2021-05-17 13:42 UTC | 2021-05-17 14:02 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Intermittent errors when accessing recordings.](https://rewindex.com/company/hotjar/incidents/rhscnyq6t6kn.md) | minor | 2021-05-17 16:00 UTC | 2021-05-17 16:42 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [Elevated query duration in GCP/us-central-1](https://rewindex.com/company/influxdata/incidents/68n9jgl7v6b2.md) | minor | 2021-05-17 17:05 UTC | 2021-05-17 19:20 UTC | resolved |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | [Grafana Cloud Billing Datasource Outage](https://rewindex.com/company/grafana-cloud/incidents/kn7xk48c9dlw.md) | minor | 2021-05-17 18:36 UTC | 2021-05-17 21:46 UTC | resolved |
| [Bunny.net](https://rewindex.com/company/bunny-net.md) | [Slow Upload Performance](https://rewindex.com/company/bunny-net/incidents/r3b7d19yr6nc.md) | minor | 2021-05-17 21:48 UTC | 2021-05-18 01:30 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Synthetics Check Delays for US Region](https://rewindex.com/company/new-relic/incidents/jb8n21jz4kvf.md) | minor | 2021-05-17 23:16 UTC | 2021-05-17 23:29 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter.](https://rewindex.com/company/twilio/incidents/6px5jg1h925m.md) | minor | 2021-05-17 23:40 UTC | 2021-05-18 00:18 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [Partial Data Processing Outage](https://rewindex.com/company/mux/incidents/yvvrn39lr8dg.md) | none | 2021-05-17 02:58 UTC | 2021-05-17 04:03 UTC | resolved |
| [Semaphore](https://rewindex.com/company/semaphore.md) | [Processing Incident on Semaphore 2.0](https://rewindex.com/company/semaphore/incidents/f4q63h3t38wb.md) | none | 2021-05-17 09:20 UTC | 2021-05-17 10:25 UTC | resolved |
| [Typeform](https://rewindex.com/company/typeform.md) | [Resolved - Typeform Pricing Page Unavilable](https://rewindex.com/company/typeform/incidents/cnj7fmtptnpy.md) | none | 2021-05-17 14:38 UTC | 2021-05-17 14:38 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Unable to login with email and password if email contains an apostrophe](https://rewindex.com/company/smartsheet/incidents/3zx5njp64hlz.md) | none | 2021-05-17 16:54 UTC | 2021-05-17 19:11 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [DFW Data Center Incident](https://rewindex.com/company/bandwidth/incidents/qzbwyq0tf3jc.md) | none | 2021-05-17 20:00 UTC | 2021-05-17 20:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Operator notification - Rogers Wireless](https://rewindex.com/company/sinch/incidents/zj3ql7q81p3b.md) | none | 2021-05-17 20:00 UTC | 2021-05-17 20:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Error Opening Verify Details Log Page in Console](https://rewindex.com/company/twilio/incidents/d62zcyxprflq.md) | none | 2021-05-17 21:16 UTC | 2021-05-17 21:16 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md) | [Direct Deposit with settlement date of May 14th, 2021 is not showing posted in employee accounts.](https://rewindex.com/company/quickbooks-online/incidents/cpv9lmyfp5f6.md) | major | 2021-05-15 18:22 UTC | 2021-05-17 15:12 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [UCEprotect blacklist our AS](https://rewindex.com/company/scaleway/incidents/7yhgwblnd4qt.md) | minor | 2021-05-11 06:41 UTC | 2021-05-18 09:41 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[WEBHOSTING\] Platform issue](https://rewindex.com/company/scaleway/incidents/3ydm6bb0608m.md) | minor | 2021-05-11 18:26 UTC | 2021-05-19 08:25 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delay in Analytics Processing for 25% of Metrics](https://rewindex.com/company/klaviyo/incidents/n296gp1tn6z7.md) | minor | 2021-05-13 17:39 UTC | 2021-05-18 14:09 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures to Brazil Oi and Brazil Tim when Sending from Local Long Codes](https://rewindex.com/company/twilio/incidents/9skntwy87fcy.md) | minor | 2021-05-13 17:57 UTC | 2021-05-20 19:56 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [PAAS Portal - Deployment Completion Status](https://rewindex.com/company/optimizely/incidents/7h8qy1vsjmcw.md) | minor | 2021-05-14 09:19 UTC | 2021-05-19 08:19 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Scheduled\] \[DC3\] Replacement of batteries bank](https://rewindex.com/company/scaleway/incidents/p18k6svdgkt5.md) | maintenance | 2021-05-17 07:01 UTC | 2021-05-17 15:30 UTC | resolved |
| [Ashby](https://rewindex.com/company/ashby.md) | [\[Scheduled\] Infrastructure Maintenance](https://rewindex.com/company/ashby/incidents/4hqvyl55x5xc.md) | maintenance | 2021-05-17 10:01 UTC | 2021-05-17 10:06 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Japan Voice Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/yxnd5xf60jy6.md) | maintenance | 2021-05-17 15:00 UTC | 2021-05-17 19:00 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [\[Scheduled\] Red Hat Customer Portal Candlepin Upgrade](https://rewindex.com/company/red-hat/incidents/q9ffjhz843jx.md) | maintenance | 2021-05-17 19:00 UTC | 2021-05-17 21:41 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/lever/incidents/58gwt4s4t13b.md) | maintenance | 2021-05-17 19:00 UTC | 2021-05-17 20:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] France SMS Carrier Maintenance - Bouygues Telecom](https://rewindex.com/company/twilio/incidents/8b8s9k6cmnz2.md) | maintenance | 2021-05-17 20:01 UTC | 2021-05-18 03:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] UK Voice Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/m2cs9xj4t9jb.md) | maintenance | 2021-05-17 20:01 UTC | 2021-05-18 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Megafon Russia](https://rewindex.com/company/twilio/incidents/cdhzgh5zvn5d.md) | maintenance | 2021-05-17 20:01 UTC | 2021-05-18 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russian Federation SMS Carrier Maintenance - Beeline (VimpelCom) Russian Federation](https://rewindex.com/company/twilio/incidents/t2c3zsht72tx.md) | maintenance | 2021-05-17 21:00 UTC | 2021-05-18 02:00 UTC | resolved |
| [FullStory](https://rewindex.com/company/fullstory.md) | [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/fullstory/incidents/h1fnzqrkj8b9.md) | maintenance | 2021-05-17 23:00 UTC | 2021-05-18 01:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] UK Voice Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/nkz0nw4v1435.md) | maintenance | 2021-05-17 23:00 UTC | 2021-05-18 03:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/lever/incidents/1cwvjccfx8r2.md) | maintenance | 2021-05-17 23:00 UTC | 2021-05-18 04:30 UTC | resolved |

## Cite this

25 vendor-reported incidents started on 2021-05-17 (UTC) across 19 vendors, 6 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-05-17
- Citation: Rewindex daily outage roundup, “Outages on May 17, 2021” (2021-05-17 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-05-17 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 17, 2021 (2021-05-17)](https://rewindex.com/outages/2021-05-17)`


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Canonical: https://rewindex.com/outages/2021-05-17 · Markdown: https://rewindex.com/outages/2021-05-17.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:10:16.152Z