CompaniesHelp ScoutMonthly reportsMay 2021
Help Scout in May 2021: incidents, uptime and changes
5incidents posted
0labelled major or critical
100%free of major/critical
98.61%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 0 min, incident time 10 h 20 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Minor 4 · No impact listed 1
Incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Beacon and Live Chat: API Issues | No impact listed | 0 min | resolved | 05-06 | |
| Search and Folder Issues | Minor | 20 min | resolved | 05-17 | |
| Slow Performance of the Web App | Minor | 29 min | resolved | 05-18 | |
| Slow Performance of the Web App | Minor | 6.1 h | resolved | 05-21 | |
| Third Party Email Delivery Issues | Minor | 3.4 h | resolved | 05-26 |
Cite this
Help Scout posted 5 status incidents in May 2021 (0 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in May 2021
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2021/05