# Help Scout in May 2021: incidents, uptime and changes

> Help Scout in May 2021: 5 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 5 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 4, none 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 98.61% free of any incident; outage time 0 min, incident time 10 h 20 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/help-scout/2021/03.md) · Next: [June 2021](https://rewindex.com/company/help-scout/2021/06.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Beacon and Live Chat: API Issues](https://rewindex.com/company/help-scout/incidents/tnvw25jkfy4k.md) | none | 2021-05-06 22:38 UTC | 2021-05-06 22:38 UTC | 0 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/c54wcw2rb337.md) | minor | 2021-05-17 13:42 UTC | 2021-05-17 14:02 UTC | 20 min | resolved |
| [Slow Performance of the Web App](https://rewindex.com/company/help-scout/incidents/n2jx8k6gyttp.md) | minor | 2021-05-18 14:36 UTC | 2021-05-18 15:05 UTC | 29 min | resolved |
| [Slow Performance of the Web App](https://rewindex.com/company/help-scout/incidents/gyz7s2m3w30w.md) | minor | 2021-05-21 02:28 UTC | 2021-05-21 08:36 UTC | 6.1 h | resolved |
| [Third Party Email Delivery Issues](https://rewindex.com/company/help-scout/incidents/1468n3ksx268.md) | minor | 2021-05-26 10:54 UTC | 2021-05-26 14:17 UTC | 3.4 h | resolved |

## Cite this

Help Scout posted 5 status incidents in May 2021 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2021/05
- Citation: Help Scout, “Help Scout in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2021/05 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in May 2021 (2021-05-01)](https://rewindex.com/company/help-scout/2021/05)`


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Canonical: https://rewindex.com/company/help-scout/2021/05 · Markdown: https://rewindex.com/company/help-scout/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:13:08.128Z